The consumer has the right to notify the company if he/she is not satisfied with the purchase.

Returns

We happily accept returns and exchanges on goods returned to O’Rèn Official within 14 days, starting from the date of purchase.
You are responsible for safely packaging your return so it is received undamaged during transit.

The return conditions:

  • All items must be returned in an unwashed condition.
  • All items must be returned in an unworn condition.
  • No make-up, perfume, stains,…
  • All items must be returned in an unaltered condition.
  • All items must be returned in their original packaging

We have the right to refuse returns that are not qualified by the specifications noted above.

Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

What do we refund:

  • The costs of schipment for the return of damaged pieces.
  • Damaged pieces (If there is no form of exchange)
  • Returns (If there is no form of exchange)

Sale items

Items marked “SALE” will not be refunded, but can always be exchanged-

  • for the same article in a different size. (if available)
  • for another article in the same price category. (if available)

Return form

It’s important to complete the return form, and add this document with your purchased item, so you can send it back.

Below you can find a link with the return form in the requested language.

Shipping costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping adress

The product(s) must be returned to:
Dommelstraat 66, 9250 Waasmunster.

Please confirm your return / exchange via sales@o-ren.be before sending it!