How to shop online?
Once you’re done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the “Shopping Bag” button on the top right of any page. You may also checkout by clicking on the “checkout” hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking “update bag” after all quantity adjustments have been made.
The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your Order History and view past orders and current orders that you have placed.
When will my order be shipped?
Orders placed Monday-Friday before 11 AM PST will begin processing that day, excluding holidays, and usually ship within 3 to 4 business days pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
In the case of non-delivery, please wait for 7 days from the date of your order in case it has been delayed by the postal system.
Goods damaged or shorted in transit
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging.
If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.
Once you notify us that your product was damaged, O’Rèn Official will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging.