How to shop online?

Once you’re done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the “Shopping Bag” button on the top right of any page. You may also checkout by clicking on the “checkout” hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking “update bag” after all quantity adjustments have been made.

Item availability

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Order confirmation

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your Order History and view past orders and current orders that you have placed.

When will my order be shipped?

Orders placed Monday-Friday before 11 AM PST will begin processing that day, excluding holidays, and usually ship within 3 to 4 business days pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

Shipping

In the case of non-delivery,  please wait for 7 days from the date of your order in case it has been delayed by the postal system.

Goods damaged or shorted in transit

We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging.

If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.

Once you notify us that your product was damaged, O’Rèn Official will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging.

Damaged purchases

In case of damage, please contact us within 48 hours.

Photographic evidence must been taken and sent to sales@o-ren.be, our team will assist you to find the best solution.

How do i checkout?

Once you are ready to checkout with the items in your shopping bag, click on the checkout button in your shopping cart. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

Based on the contracts and relationships

Which payment methods do we accept?

We accept:

  • IDEAL
  • Bankcontact/Mister Cash
  • SOFORT Banking
  • Creditcard (Visa, Mastercard)
  • Paypal
  • Belfius Direct Net
  • KBC/CBC

Care / washing instructions?

Please follow instructions on wash and care label inside garment.

More details about care / washing instructions on following link:

CARE / WASHING INSTRUCTIONS

Do you have sizing information?

We try to include as much accurate sizing information for each product as possible. If you are between sizes or need assistance selecting the proper size, please contact our Customer Service by email: sales@o-ren.be

Looking for a job?

Are you looking for a job in the fashion industry?
Send your resume / CV to jobs@o-ren.be